Easy Cash on Delivery availableBaked fresh & shipped within 24 hoursFree shipping on orders above ₹999Gurgaon delivery ₹99Self-pickup & Porter availableFestive gift boxes coming soonEasy Cash on Delivery availableBaked fresh & shipped within 24 hoursFree shipping on orders above ₹999Gurgaon delivery ₹99Self-pickup & Porter availableFestive gift boxes coming soon
Evaki

Help

Order Issues Policy

Last updated: October 4, 2026

We bake every Evaki order fresh. If something is not right when it reaches you, we will review it fairly and make it right.

Food products cannot be returned

Because our treats are freshly made and perishable, we cannot accept returns or exchanges for change of mind, taste preference, or an incorrect address provided at checkout.

Damaged, incorrect, or quality-affected orders

If your order arrives damaged, incorrect, or appears unfit to eat, contact us within 24 hours. Include your order number, clear photos of the packaging and affected product, and an unboxing video so we can review it quickly.

How we resolve an approved issue

Once approved, we will agree an appropriate resolution for the affected item. You do not need to return a damaged food product. Any refund timing depends on your original payment provider. Delivery delays alone do not qualify when the product arrives safe and within its stated shelf life.

Cancellations

Orders may be cancelled only before baking or dispatch begins. Once an order is being prepared or has shipped, it cannot be cancelled. Contact us as soon as possible at hello@evaki.store.